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Refund Policy

1. Overview

At PrintsPad, we want you to be completely satisfied with your subscription. This Refund Policy outlines the conditions under which refunds are issued. All payments are processed through Zoho Payments on behalf of Vista Visuals.

2. Free Trial

PrintsPad offers a one (1) month free trial to all new users. No payment is required during the trial period. We encourage you to fully explore the Platform during this time before committing to a paid subscription.

3. 14-Day Money-Back Guarantee

If you are not satisfied with PrintsPad after purchasing an annual subscription, you may request a full refund within 14 calendar days of your payment date. No questions asked.

To request a refund under this guarantee:

  • Email us at [email protected] with the subject line: "Refund Request – [Your Registered Email]"
  • Include your name, registered email address, and reason for refund
  • Refund requests must be submitted within 14 days of payment

Once your request is verified, the refund will be processed within 3–5 business days to your original payment method, subject to Zoho Payments' processing timelines.

4. Refunds After 14 Days

Refund requests made after the 14-day window will not be eligible for a full refund. We do not offer partial refunds or pro-rated refunds for unused subscription periods beyond the 14-day guarantee window.

Exceptions may be considered at our sole discretion in the following circumstances:

  • Documented technical failure of the Platform that prevented access for an extended period, confirmed by our team
  • Duplicate payment or billing error

To raise an exception request, email [email protected] with full details and supporting evidence.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Refund request made after 14 days of payment, without valid exception grounds
  • Account suspended or terminated due to violation of our Terms and Conditions
  • Change of mind after the 14-day refund window
  • Failure to use the Platform after subscribing
  • Dissatisfaction due to features the user chose not to explore during the free trial

6. Subscription Renewal

PrintsPad subscriptions are annual and must be renewed manually. We do not currently offer auto-renewal. You will be notified before your subscription expires. Renewal payments follow the same refund terms as initial subscriptions.

7. How Refunds Are Processed

All refunds are processed through Zoho Payments. Refunds will be credited to the original payment source (UPI, card, net banking, etc.). Processing timelines depend on your bank or payment provider and may take 3-5 business days after approval.

8. Contact for Refund Requests

For any refund-related queries, please reach out to us at:

  • Vista Visuals — PrintsPad
  • Reliance Jio Office Back Side, Banka Khajuri Chakk, Baleshwar, Odisha – 756002
  • Email: [email protected]

We aim to respond to all refund requests within few business hours.